Sheraton Universal Hotel in Universal City, CA

333 Universal Hollywood DriveUniversal City, CA 91608
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Known as the “Hotel of the Stars,” the iconic Sheraton Universal Hollywood Hotel rolls out the red carpet for its guests. A friendly staff compliments the lively and modern atmosphere, where you can take a dip in a newly renovated pool, lounge in a cabana and relax in an upscale rooms with upgrades like balconies with views of the Hollywood hills. Ideal for business and leisure travelers alike.

Property Amenities

  • 24 Hour Front Desk
  • ATM/Banking
  • Bar/Lounge
  • Breakfast (surcharge)
  • Business Center
  • Coffee Shop or Café
  • Concierge Services
  • Dry Cleaning/Laundry Services
  • Elevator
  • Express Checkout
  • Fitness Facilities
  • Gift Shop
  • Hot Tub
  • Internet Access in Public Areas (free)
  • Non-Smoking Rooms
  • Outdoor Pool
  • Parking (surcharge)
  • Pet Friendly
  • Poolside Bar
  • Porter/Bellman
  • Smoke-free Property
  • Valet Parking
  • Wedding Services
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from Sheraton Universal Hotel
Check-In: 3:00pm Check-Out: 12:00pm

Property Location
With a stay at Sheraton Universal Hotel in Universal City, you'll be minutes from Universal Studios Hollywood® and close to Warner Brothers Studio. This family-friendly hotel is close to Hollywood Sign and Hollywood Bowl.

Make yourself at home in one of the 451 air-conditioned rooms featuring LCD televisions. Cable programming and video-game consoles are provided for your entertainment, while wireless Internet access (surcharge) keeps you connected. Private bathrooms with shower/tub combinations feature designer toiletries and complimentary toiletries. Conveniences include safes and desks, and housekeeping is provided daily.

Rec, Spa, Premium Amenities
Take advantage of recreational opportunities offered, including an outdoor pool, a spa tub, and a fitness center. Additional amenities include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Enjoy a meal at a restaurant or in a coffee shop/café. Or stay in and take advantage of the hotel's room service (during limited hours). Relax with your favorite drink at a bar/lounge or a poolside bar.

Business, Other Amenities
Featured amenities include a business center, limo/town car service, and a computer station. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

•Fee for in-room wireless Internet: USD 9.95 per stay (rates may vary)
•Self parking fee: USD 28 per night (in/out privileges)
•Valet parking fee: USD 38 per day (in/out privileges)
•Pet fee: USD 75 non-refundable, one pet per room weighing up to 40 lbs (pet cannot be left alone in the room)

Renovations and Closures
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance. The property will be renovating from 17 November 2016 to 30 September 2017 (completion date subject to change). The following areas are affected:
Select guestrooms

Reserve Los Angeles Customer Reviews

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TripAdvisor Reviews
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Glendale, Arizona
"TV wasn't working, elevators way the run around!"
TripAdvisor user rating 2 out of 5
Reviewed November 14, 2017 NEW
Tried the Sheraton for it's proximity to Universal. Went to the newly renovated 8th floor and the work in the room was shoddy. Caulk smears, weathering strips coming off door, etc. The TV didn't work. When called...they said it would be taken care of by the time we got back from the theme park. Still didn't work. They moved us to the room next door. That TV didn't work. Offered us a suite on the 12th floor that would be ready in an hour. (This was now family and I were exhausted.) They called back 45min. later said it wouldn't be ready today. ??!?!?!?! They said in the morning it would be ready. We repacked and slept there. Next morning it was not ready. They said a room on the 17th floor would be ready for us. (What happened to the suite on the 12th????) We went to Universal for 8 hrs....came back to get refreshed...our room was still not ready. We had to sit in the lounge area tired and hungry for close to 45min. Asked to speak to the manager who apologized and gave us access to the Club Room...which was pretty weak. We finally got to our room and at least got to unpack for the rest of our stay which was about 12 hours before we had to embark on a 6 hour drive back home the next morning. Vacations are about relaxing and enjoying time with family. I was stressed for 90% of the time I was there because of the run around with the stupid rooms. Thanks Universal Sheraton! We will definitely try someplace else next time we go to Universal.
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"Lovely room but hotel in the middle of a refurb"
TripAdvisor user rating 3 out of 5
Reviewed November 14, 2017 NEW
Good location for Universal, with a free shuttle to the park uphill. The hotel is a little tired on the outside and they were renovating several floors. Our room was very nice however. The pool area seating areas were partially packed up which was a shame as it was warm enough to swim in my opinion, and I did. Had some breakfast in the restaurant one day, though it wasn't busy service was quite slow. Food was nice though. Close to the metro station too.
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"Scarry Hotel"
TripAdvisor user rating 1 out of 5
Reviewed November 13, 2017 NEW
Just got back from 3 nights with my family and what a dump this place is! Lobby and lounge area is nice, the rest of the place feels like you are walking through the 'Walking dead' attraction at Universal. While they are 'Renovating', this is probably 10 years overdue and management obviously has no pride in the property and no effort has been made to minimize the effects of the construction mess, completely disgusting. The pictures I posted are of the parkade, as you can see, one worker has taken precaution to protect himself from spray paint fumes by wearing a mask, guess the guests car parked around him don't get the same protection, but what's a bit of spray paint on your nice car? I could have taken a dozen more pic's around the property that are equally as gross, take my word and stay at the Hilton!
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"4.5 Stars!"
TripAdvisor user rating 4 out of 5
Reviewed November 13, 2017 NEW
Recently stayed in a renovated 9th floor Club 2 queen room. I have stayed at this hotel several times over the years and am glad to note some positive changes! Pros: 1. A mini fridge is now in the room. This is a definite plus! No mini fridge in the room prior to the renovations. If only the room had a microwave... 2. WiFi connectivity was terrific! During my last few visits prior to the renovation, WiFi connectivity was terrible. So glad this issue has now been addressed! Cons: 1. The room is dark. During the evening hours when you cannot whip open the curtains for natural sunlight, the lighting is minimal. 2. Room was dusty so my allergies kicked in. Notes: 1. The safe is tucked into the closet. 2. Self parking is $28 / day plus taxes. 3. Love the free shuttle service to Citywalk / Universal Studios. 4. If you become an SPG member there are no daily internet fees. 5. I like having access to the Club for breakfast and evening hors d'oeuvres.
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Shelley F
"Some good and some bad"
TripAdvisor user rating 3 out of 5
Reviewed November 12, 2017 NEW
Staff and concierge were helpful. The shuttle was nice and drops you off at City Walk. The rooms are clean with amazing pillows, blankets and soft beds. This places needs a remodel badly. The elevators don't always work. At one point, we tried to take the stairs and found them to be smelly, only partially lit and unsafe. HVAC is clearly outdated. Every time the AC turned on to cool the room, we heard a weird bang that woke us up all night. They are in the middle of a remodel -- for good reason!
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